Refund policy
We have a 30-day return policy on CG Exclusive products (non-personalized), which means you have 30 days after receiving your (non-branded) item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@closinggoals.com. Please wait for instructions by email. You should have a response within 48 hours of your request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@closinggoals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
PERSONALIZED & BRANDED ITEMS CAN NOT BE RETURNED, EXCHANGED, OR REFUNDED - NO EXCEPTIONS! Once your order has been processed and sent to print, we can not change the design or refund your money back. Please be sure at the time of placing your order. Thank you so much for your understanding.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@closinggoals.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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CONSULTATIONS: Cancellation and Refund Policy
This policy applies only to consultations purchased directly and not those included as complimentary in our packages and services.
- Full Refund: Cancel at least 24 hours in advance.
- Partial Refund (50%): Cancel on the day of the appointment, but at least 4 hours prior.
- No Refund: No-shows or cancellations less than 4 hours before the appointment.
Exceptions are made only for extreme circumstances (e.g., sudden death in the family, natural disasters, or unforeseeable emergencies).
To cancel, please use your Google Calendar invite or email us at consultations@closinggoals.com. Refunds are typically processed within 5-7 business days, but please allow up to 10 business days.
You can reschedule or book another appointment if you had to cancel or were a no-show.
This policy is available in your calendar invite and on our website under the Terms and Conditions section. For any questions, complaints, or disputes, contact us at consultations@closinggoals.com.